Terms of service

Quick File Tax Group Terms of Service

Last updated: September 1, 2026

Overview

This website is operated by Quick File Tax Group ("QFTG," "we," "us," or "our"). QFTG provides this website, including the information, tools, products, and services available through it (collectively, the "Services"), subject to these Terms of Service (the "Terms").

By visiting the website, creating an account, scheduling an appointment, submitting information, purchasing a product or service, or otherwise using the Services, you agree to these Terms and any additional policies referenced here, including our Privacy Policy and Refund Policy. If you do not agree, do not use the website or Services.

Additional written agreements, engagement letters, disclosures, authorizations, or consent forms may apply to particular tax or financial services. If a direct conflict exists, the terms of the more specific written agreement will control for that service.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services. If you act for another person, household, business, trust, estate, or organization, you represent that you have authority to provide information and accept these Terms on that party's behalf.

You may not use the Services for an unlawful, fraudulent, deceptive, or unauthorized purpose or in a manner that violates another person's rights.

2. Nature of the Services

QFTG may offer tax preparation, tax filing support, consultations, educational information, downloadable materials, and other related products or services. Available Services, eligibility requirements, pricing, timelines, and delivery methods may change.

Website content is provided for general informational purposes. It is not a substitute for advice tailored to your particular facts and does not create a professional-client relationship by itself. A tax-service relationship begins only after QFTG accepts the engagement and any required agreements, documents, identification, authorizations, and payments have been completed.

Unless expressly agreed in writing, QFTG does not provide legal, investment, insurance, or accounting-audit services.

3. Your Responsibilities

You agree to:

  • provide complete, accurate, current, and truthful information and documents;

  • disclose all income, deductions, credits, dependents, accounts, digital assets, businesses, and other information relevant to the requested service;

  • respond promptly to questions and requests for documentation;

  • review all returns, forms, calculations, elections, payment instructions, and filing information before signing or authorizing submission;

  • notify QFTG promptly if information changes or you discover an error or omission;

  • retain copies of your records and final documents; and

  • comply with applicable filing, payment, and recordkeeping requirements.

QFTG may rely on information you provide without independently auditing or verifying it. You remain legally responsible for the accuracy and completeness of your tax return and for taxes, interest, penalties, or other amounts owed, even when QFTG prepares or electronically files the return.

QFTG may decline to prepare, sign, or file any return or document that we reasonably believe contains false, incomplete, inconsistent, unsupported, or unlawful information.

4. Identification, Security, and Verification

To protect clients and comply with applicable requirements, QFTG may request government-issued identification, Social Security or taxpayer identification information, identity-verification responses, business records, or other supporting documents. We may pause or refuse Services if identity, authority, eligibility, or payment cannot be verified.

You are responsible for keeping account credentials, portal links, verification codes, and devices secure. Notify QFTG promptly if you believe your account or information has been accessed without authorization.

5. Tax Preparation and Filing

Preparation timelines begin only after QFTG receives all requested information, documentation, authorizations, and applicable payment. Estimates or target dates are not guarantees, particularly when information is missing, third-party systems are unavailable, or tax-agency processing is delayed.

Before a return is filed, you must review it and sign all required federal, state, and local authorization forms. QFTG will not electronically file a return without the required authorization.

Submitting a return does not guarantee that a taxing authority will accept it, issue a refund, approve a credit, or process it by a particular date. Taxing authorities control acceptance, review, offsets, audits, adjustments, and refund timing.

Unless separately agreed in writing, tax-preparation fees do not include audit representation, responses to notices, amended returns, bookkeeping, tax planning, or work caused by information received after preparation is substantially complete.

6. Estimates, Refunds, Credits, and Outcomes

Any tax-refund estimate, balance-due estimate, projection, or processing timeframe is based on the information available at that time and may change. QFTG does not guarantee:

  • a particular refund amount or tax result;

  • eligibility for a credit or deduction;

  • acceptance of a return;

  • the timing of a refund or agency response; or

  • that a refund will not be reduced, delayed, intercepted, or offset.

The Internal Revenue Service and other taxing authorities—not QFTG—determine final processing and may change a result based on debts, prior filings, identity verification, examinations, legal changes, or other information.

7. Fees and Payment

Prices may change without notice. The price applicable to your engagement will be the amount disclosed when you purchase or approve the Service, unless the scope changes or additional work is requested.

You agree to pay all disclosed fees and authorized charges. QFTG may require a deposit, full advance payment, or payment before documents are released or filed, as permitted by law. Additional fees may apply for expedited work, amended returns, extra schedules, business returns, missing or late information, returned payments, third-party products, or services outside the original scope.

You must provide accurate billing and account information and promptly update it when it changes. QFTG may refuse, suspend, or cancel an order or engagement when payment cannot be verified, fraud is suspected, or these Terms are violated.

8. Cancellations and Refunds

Purchases, cancellations, rescheduling, and refund eligibility are governed by the Refund Policy presented on the website or at the time of purchase. Except where required by law or expressly stated in that policy, fees for work already performed, consultations already provided, digital products already delivered, third-party charges, and preparation substantially completed may be nonrefundable.

A taxpayer's decision not to file a completed return does not automatically entitle the taxpayer to a refund of preparation fees.

9. Privacy and Tax Return Information

Personal information submitted through the website or in connection with the Services is handled according to our Privacy Policy and applicable law.

QFTG uses and discloses tax return information only as permitted by law. Certain uses or disclosures may require a separate written consent. Agreeing to these Terms does not replace any consent form required under applicable tax law.

10. Electronic Communications and Signatures

You consent to receive communications electronically at the email address, telephone number, account, or portal you provide. Electronic communications may include appointment information, document requests, invoices, disclosures, notices, and service updates.

Electronic signatures and records may have the same legal effect as paper signatures and records where permitted by law. You are responsible for confirming that your contact information remains current and for reviewing communications sent to it.

Marketing text messages or emails, when used, will be subject to any separate consent and opt-out rights required by law.

11. Online Store and Account Terms

Some products or Services may be offered exclusively online and may have limited availability. Descriptions, prices, promotions, and availability may change without notice. We may limit or cancel purchases that appear fraudulent, unauthorized, intended for resale, or otherwise inconsistent with these Terms.

We attempt to display products and materials accurately, but screens and devices may display colors or images differently. We do not guarantee that every display will be exact.

Our online store may be hosted by Shopify Inc., which provides the e-commerce platform used to offer certain products and Services.

12. Third-Party Services and Links

The Services may rely on or link to third-party platforms, including payment processors, scheduling tools, tax software, identity-verification services, financial institutions, document portals, analytics providers, and government websites.

QFTG does not control third-party platforms and is not responsible for their availability, content, security, policies, decisions, or performance. Your use of a third-party service may be subject to that provider's separate terms and policies.

13. Intellectual Property

The website and its content—including text, graphics, logos, branding, downloads, forms, videos, and other materials—are owned by or licensed to QFTG and are protected by applicable intellectual-property laws.

QFTG grants you a limited, personal, revocable, nonexclusive, nontransferable license to use the website and purchased materials for their intended lawful purpose. You may not copy, reproduce, modify, republish, distribute, sell, sublicense, scrape, exploit, or create derivative works from the website or its content without written permission, except as allowed by law.

14. User Submissions and Feedback

You retain ownership of documents and information you submit. You grant QFTG permission to use, reproduce, transmit, store, and process those materials as reasonably necessary to provide the requested Services, comply with law, and protect our rights.

If you voluntarily provide nonconfidential ideas, suggestions, reviews, or feedback, you grant QFTG a worldwide, royalty-free license to use and share that feedback for lawful business purposes. We will not publicly identify you in a testimonial or disclose protected tax return information without any permission required by law.

You may not submit material that is unlawful, false, defamatory, infringing, malicious, or harmful to the operation or security of the Services.

15. Prohibited Uses

You may not use the website or Services to:

  • violate any law or regulation;

  • submit false, misleading, stolen, or fraudulent information;

  • impersonate another person or misrepresent your authority;

  • infringe intellectual-property, privacy, or other legal rights;

  • harass, threaten, discriminate against, or harm another person;

  • upload malware or interfere with the website's security or operation;

  • collect personal information about others without authorization;

  • spam, phish, scrape, crawl, or attempt unauthorized access; or

  • circumvent access controls or use the Services for an improper purpose.

QFTG may suspend or terminate access for suspected or confirmed violations.

16. Service Availability and Changes

We may update, suspend, restrict, or discontinue any part of the website or Services. We do not guarantee uninterrupted, timely, secure, or error-free access. We may correct errors, inaccuracies, or omissions and cancel or adjust affected orders where permitted by law.

17. Disclaimer of Warranties

To the fullest extent permitted by law, the website and general online features are provided "as is" and "as available." QFTG disclaims warranties not expressly stated in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.

This disclaimer does not eliminate obligations that cannot legally be waived and does not reduce any express commitment contained in a separate written engagement agreement.

18. Limitation of Liability

To the fullest extent permitted by law, QFTG and its owners, officers, employees, contractors, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost savings, business interruption, loss of data, or replacement costs arising from or related to the website or Services.

QFTG is not responsible for losses caused by inaccurate, incomplete, fraudulent, or late information supplied by you; your failure to review a return or follow advice; taxing-authority actions or delays; refund offsets; third-party system failures; events outside our reasonable control; or changes in law after Services are performed.

Where liability cannot be excluded, QFTG's liability will be limited to the maximum extent permitted by applicable law. Nothing in these Terms excludes liability that the law does not allow us to exclude.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless QFTG and its owners, officers, employees, contractors, affiliates, service providers, and licensors from third-party claims, losses, liabilities, damages, and reasonable costs arising from your unlawful use of the Services, your breach of these Terms, information or materials you provide, or your violation of another party's rights.

20. Termination

These Terms remain effective while you use the website or Services. You may stop using the website at any time. QFTG may suspend or terminate access or an engagement if you fail to comply with these Terms, fail to provide requested information or payment, engage in abusive or unlawful conduct, or if continuing the engagement would violate a legal or professional obligation.

Termination does not affect obligations or liabilities that arose before termination, including payment, confidentiality, intellectual-property, recordkeeping, indemnification, limitation-of-liability, and dispute provisions.

21. Governing Law

These Terms and your use of the website and Services are governed by the laws of the State of North Carolina and applicable federal law, without regard to conflict-of-law principles. Any legal proceeding that is not subject to another enforceable written dispute-resolution agreement must be brought in a court with lawful jurisdiction in North Carolina.

22. Severability and Waiver

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will remain effective.

QFTG's failure to enforce a provision is not a waiver of that provision or any other right.

23. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and any applicable engagement letter, disclosure, authorization, or written service agreement, constitute the entire agreement concerning the applicable website use or Service and supersede prior communications about that subject.

24. Changes to These Terms

We may update these Terms to reflect changes in our Services, business practices, or legal obligations. Updated Terms will be posted with a revised "Last updated" date. Continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by law.

25. Contact Information

Questions about these Terms may be sent to:

Quick File Tax Group
206 W. 14th Street, Suite B
Greenville, NC 27834
United States